Chancellor's Annual Customer Service Awards
The University System of Georgia (USG) is serving customers better each day. We are striving to be the best educational system in the nation. Chancellor Hank M. Huckaby is continuing our focus by asking employees to manage continuous-improvement process that emphasizes customer satisfaction and quality of service. The USG Customer Focus Plan serves as both a catalyst and a vehicle to create change in our culture by providing faster, friendlier and easier customer service. These efforts are resulting in improved customer satisfaction, student retention and employee satisfaction.
Chancellor Hank M. Huckaby would like to recognize these outstanding customer service performances in the system. The Chancellor's Customer Service Awards (CCSA) were created to honor employees that have gone "above and beyond" their normal job responsibilities in helping their internal and external customers and consistently promoting customer service excellence.
USG is now soliciting nominations for the 2013 Chancellor's Customer Service Awards!
These prestigious awards are presented to single individuals, teams, institutions, and outstanding process improvement projects that have exemplified the customer service attributes. We appreciate and celebrate all of our employees' customer service efforts. Now, let's recognize these outstanding employees "The Focus is on You, our Employees".
Outstanding employees = Outstanding customer service!
All USG employees must utilize this website to submit your nominations for consideration. Once a nomination has been submitted, the USG Review Committee will consider all nominations. The CCSAs winners will receive special recognition from Chancellor Huckaby at the Customer Service Awards to be held later in the year.
Nominate an individual, team or institution in one of the following categories:
Customer Service Excellence Award - Individual (view description)
These awards recognize the individuals and teams who have demonstrated outstanding, "above and beyond" service to the citizens and customers of the state of Georgia over the last year. Nominee's actions must reflect all five of the customer service attributes: COURTEOUS, HELPFUL, ACCESSIBLE, RESPONSIVE, and KNOWLEDGEABLE.
Customer Service Excellence Award - Team (view description)
These awards recognize teams who have demonstrated outstanding, "above and beyond" service to the citizens and customers of the state of Georgia over the last year. Nominee's actions must reflect all five of the customer service attributes: COURTEOUS, HELPFUL, ACCESSIBLE, RESPONSIVE, and KNOWLEDGEABLE.
Outstanding Customer Service Leadership Award (view description)
This award recognizes a institution leader at the department head level or above (examples of such positions include Department Chair, Assistant Dean, Dean, Department Director, Assistant Vice President or Vice President) who, through his or her extraordinary leadership, has made a significant, positive impact on customer service to Georgians over the last year. Nominations should describe specific actions taken by this leader and how these actions benefited employees and/or customers. Nominee's actions must reflect all five of the customer service attributes: Courteous and Honest, Forward- looking, Inspiring, Responsive, and Awareness.
Front Desk Support Excellence Award (view description)
This award recognizes high-performing front desk support staff. Consideration for this award will be based actions that go above and beyond in the specific area of front desk service. This type of position requires a unique customer service talent that requires the ability to assist multiple customers in a high traffic environment; that assistance is provided directly in some cases, while assuring that they are referred to the correct person or resource in others. Nominee's actions must reflect all five of the customer service attributes: COURTEOUS, HELPFUL, ACCESSIBLE, RESPONSIVE, and TECHNOLOGY ENHANCEMENT.
Outstanding Customer Service Process Improvement Initiative Award (view description)
This award recognizes a team, division or program that has designed and implemented a process improvement or initiative that has resulted in a significant positive impact on their customers over the last year. Projects will be considered on the basis of improved service times, improved quality of service, and the significance of the positive impact on the citizens and customers of the state of Georgia. Nominee's actions must reflect all four of the customer service attributes: Initiation, Helpful, Implementation, and Institutionalization.
Customer Service President and Institution of the Year (view description)
This award will go to our president and institution that has shown the highest commitment, the highest performance levels and the most improvement in customer service across the organization over the last year. Consideration will be based on participation in programs and initiatives that result in customer service improvements, performance measurements (such as Key Performance Indicators (KPIs), customer satisfaction survey results, etc.), and achievements as reported in agency Customer Service Improvement Plans or other reports. Nominee's actions must reflect all five of the customer service attributes: Responsive, Process Agent, Implementor, Technology Enhancer and Knowledgeable.
The Joseph Green Award Champion of the Year (view description)
Mr. Joseph Greene, a former member of the Board of Regents, an Augusta State University Professor of Business, Alumnus of Augusta State University, Augusta State University Customer Service Champion and the Chairperson for the Customer Service Recognition Committee for the Institutions, was very passionate about recognizing outstanding customer service.
In honor of his devotion to the customer service program and his role as a true champion, the Joseph Greene Award Champion of the Year has been established.
This award recognizes a Customer Service Champion or Rapid Process Improvement Champion who has successfully guided customer service improvements throughout his or her organization, built customer service teams, and worked with other champions and leaders from other organizations, resulting in a significant, positive impact on customer service over the last year.
- We are accepting nominations for activities performed during July 1, 2012 to June 30, 2013 for full-time employees of the University System of Georgia.
- Nominees will be selected on the basis of consistent high levels of performance and/or going above and beyond the call of duty in the performance of their jobs while still accomplishing their normal job responsibilities.
- To be eligible for an award or commendation, the nominee cannot be under any disciplinary action. The USG Recognition Committee will ensure eligibility prior to submitting nominations for any awards.
- USG employees may be nominated for recognition by peers, leadership, champions, team or customers for acts of outstanding customer service.
- Customer Service Champions are available to assist you in preparing your nomination.
- Nominations should include the information requested in the relevant category descriptions and on the nomination form.
- The USG Review Committee reserves the right to assign any nomination to a different category if deemed more appropriate.
Please direct any questions about the recognition program to: email@example.com