Chancellor’s Customer Service Awards (CCSAs) Nomination

The University System of Georgia (USG) is serving customers better each day. We strive to be the best educational system in the nation. Chancellor Erroll B. Davis, Jr. has encouraged all employees to adopt continuous-improvement methodology that emphasizes customer satisfaction and quality of service. These efforts are resulting in improved customer satisfaction and student retention.

Chancellor Erroll B. Davis, Jr. would like to recognize these outstanding customer service performances in the system. The Chancellor’s Customer Service Awards were created to honor employees that have gone “above and beyond” their normal job responsibilities in helping their customers and consistently promoting excellence by providing faster, friendlier and easier services to our constituents.

USG is now soliciting nominations for the 2008 Chancellor’s Customer Service Awards. These prestigious awards are presented to single individuals, teams and institutions that have exemplified the customer service attributes.

All USG employees must utilize this website to submit your nominations for consideration. Once a nomination has been submitted, the USG Review Committee will consider all nominations. The CCSAs winners will receive special recognition from Chancellor Davis and will be nominated to compete in the Governor’s Recognition for Excellence in Customer Service Awards to be held later in the year.

Nominate an individual, team or institution in one of the following categories:

Category Descriptions

Exemplary Customer Service Attributes:

Customer Service Excellence Awards - Individual & Team: These awards recognize the individuals and teams who have demonstrated outstanding, "above and beyond" service to the citizens and customers of the state of Georgia over the last year. Nominee’s actions must reflect all five of the customer service attributes: COURTEOUS, HELPFUL, ACCESSIBLE, RESPONSIVE, and KNOWLEDGEABLE.
Outstanding Customer Service Leadership Award:: This award recognizes a leader in our agency, division, institution or program who, through his or her leadership in customer service, has made a significant, positive impact on customer service to the citizens and customers of the state of Georgia over the last year. Nominee’s actions must reflect all five of the customer service attributes: Courteous and Honest, Forward-looking, Inspiring, Responsive, Awareness.
Call Center/Service Desk/Helpdesk Excellence Award Excellence Award:: This award recognizes our highest-performing call center, service desk or help desk over the last year. Consideration for this award will be based on performance against Key Performance Indicators (KPIs), statewide standards, level of improvement over previous year’s performance, and process improvements that result in higher levels of customer service. Also, we are looking for innovations that break with conventional processes that go beyond marginal improvements in existing products and services for the customer. Nominee’s actions must reflect all five of the customer service attributes: COURTEOUS, HELPFUL, ACCESSIBLE, RESPONSIVE, and TECHNOLOGY.
Outstanding Customer Service Improvement Initiative Award:: This award recognizes a team, division or program that has designed and implemented a process improvement or initiative that has resulted in a significant positive impact on their customers over the last year. Projects will be considered on the basis of improved service times, improved quality of service, and the significance of the positive impact on the citizens and customers of the state of Georgia. Nominee’s actions must reflect all five of the customer service attributes: Initiation, Helpful, Implementation, and Institutionalization.
Customer Service Institution of the Year:: This award will go to our agency or institution that has shown the highest commitment, the highest performance levels and the most improvement in customer service across the organization over the last year. Consideration will be based on participation in programs and initiatives that result in customer service improvements, performance measurements (such as Key Performance Indicators (KPIs), customer satisfaction survey results, etc.), and achievements as reported in agency Customer Service Improvement Plans or other reports. Nominee’s actions must reflect all five of the customer service attributes: Responsive, Process Agent, Implementor, Technology and Knowledgeable.

Eligibility

We are accepting nominations for activities performed during July 1, 2007 to June 30, 2008 for full-time employees of the University System of Georgia. The closing date for nominations is July 31, 2008.
Nominees will be selected on the basis of consistent high levels of performance and/or going above and beyond the call of duty in the performance of their jobs while still accomplishing their normal job responsibilities.
To be eligible for an award or commendation, the nominee cannot be under any disciplinary action. The USG Recognition Committee will ensure eligibility prior to submitting nominations for any awards.

Nomination Information

USG employees may be nominated for recognition by peers, leadership, champions or customers for acts of outstanding customer service.
Nominations should include the information requested in the relevant category description(s) and on the nomination form.
The USG Review Committee reserves the right to assign any nomination to a different category if deemed more appropriate.

Please direct any questions about the recognition program to: usg-recognitions@usg.edu